Frequently Asked Questions:

Q1. How do I register for classes online?

A1: Make sure you have completed the Five Easy Steps to Register for Classes at MC.

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Q2. I cannot open documents in Blackboard. Help?

A2: Please install free Microsoft Office Proffesional from withing your school email:

  1. Download a Free Office solution from your student email account at http://portal.office.com : It's free!

Image of Portal website at Office 365

 

    • Note: If you have an expired trial version of Microsoft Office, you need to uninstall it so that the viewers work properly. Otherwise, the file association will not work.

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Q3. How do I forward my school email?

View this video for a step-by-step demonstration:

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Q4. I cannot login to the WiFi and I am using my MC4ME Portal!

Please see our Wireless/WiFi page for instructions on connecting to the campus wireless network.

 

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Q5. How do I remember my password? 

View these tips for password management.

If you have forgotten your password, you can reset it on the MC Portal login screen.

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Q6. I am having difficulties installing Respondus. Can you help?

View these two resources for help:

  • Please click on the link and follow the prompts:
    http://www.respondus.com/lockdown/information.pl?ID=546334588

    Important note: In order for Respondus to work, you need to do these three things:

    1. Download it
    2. Install it
    3. Use it (click on the Golden Padlock on your desktop). Your username is the same as the MC4ME Portal; your password is your DOB in MMDDYY format.
    4. Your password should be your DOB in MMDDYY. If it is not, go to Blackboard via MC4ME Portal and change it under "settings", "personal information" in the upper handside corner.
  • Student Quick Start Quide from Respondus

If you are an MAC iPad user folow this directions:

Using the iPad Edition of LockDown Browser

A student should follow these steps to take an exam with the iPad Edition of LockDown Browser:

  1. Download and install the "LockDown Browser" app from Apple iTunes to the iPad. (Requires iOS 7 or higher.)
  2. Enable iPad's "Guided Access" by selecting iPad > Settings > General > Accessibility > Guided Access. Turn on Guided Access and set a passcode (you need to remember this passcode to exit Guided Access after an exam). The setup for Guided Access only needs to be done once.
  3. Start the LockDown Browser app.
  4. The first time the app is used, you will be prompted to select your institution and server. (If you later need to change the institution or server, select the settings icon on the LockDown Browser toolbar.)
  5. Triple-press the iPad home button to start Guided Access and enter LockDown Browser.
  6. After completing the exam, triple-press the home button and enter the passcode to exit Guided Access.
  7. Press the Home button again to return to the Home page.

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Q7. What should I do? I don't know how to send an email using Blackboard.

Sending emails via Blackboard is actually pretty easy! See how to send email via Blackboard.

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Q8. How do I watch the videos for my online classes?

You need to download and install the free Quicktime Player from Apple (r). When it asks you, tell it to become the default player for all media: music, videos, etc.

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Q9. How do I access my Campus email?

You will need to go to http://portal.office.com 

Your username is the same as the Portal, but adding @campus.mccd.edu.

The password would be the same as for the MC Portal

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Q10. How do I configure my iPhone, cell phone, or other email client, such as a PC, to retrieve emails from my college email account?

The settings for configuring your personal device to retrieve emails from your college count are represented in the screenshot below:

 

Image of iPhone settings for email

Image of POP, IMAP, SMTP and POP settings

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