Zoom Phone Integration: Enhancing Our New System

In late Spring 2025, we are transitioning to a Zoom Phone system. The purpose is to address several key needs and challenges faced by our institution. With a 16-week calendar and flexible work modalities on Fridays, it is essential to have a phone system that can support remote work for some staff members. Additionally, our students and community require consistent access to resources and services, which necessitates a flexible and easily configurable phone system that can adapt to changing needs quickly.

Why switch to Zoom for phone calls?

  • We are all already familiar with the Zoom product. The Zoom phone system integrates seamlessly into the Zoom app, making it easy for our staff to adopt and use.
  • Our current phone system has several limitations that hinders our ability to effectively support a mobile workforce.
  • The ability to quickly change system features, such as call trees, ring groups, and voice prompts, is also crucial for our operations.
  • Enable seamless and reliable communications with a cloud phone system built with security from the start.
  • Reduce friction to workflows with Zoom Meetings for video conferencing, Team Chat for messaging and file sharing, and much more. All your essential tools are now in one place, making it easier than ever to stay connected and productive.
  • This solution is used by other California Community Colleges, such as Contra Costa and Santa Barbara, have already adopted this solution, as well as several Institutes of Higher Education, including UCLA, UC Riverside, UC Santa Barbara, Fresno State, Sonoma State, CSU Fullerton, CSU Bakersfield, CSU Monterey Bay, and USC.

Training Videos And Documentation

Frequently Asked Questions

When you get a Zoom Phone call while in a Zoom meeting, you’ll see a notification. Click or tap Hold Meeting Audio & Accept to answer the call. This will put your meeting audio on hold, but your video will still be visible to meeting participants. Additionally, there is a setting in the Zoom application that can turn off incoming calls to the desktop application. Calls can still route to the cell phone app or physical phone, unless they are set for Do-Not-Disturb (DND).

Yes, you can easily hand off Zoom Phone calls to another device using the Call Flip feature. Here’s how you can do it:

  1. Initiate Call Flip: While on an active Zoom Phone call, place the call on hold using the in-call controls. The other party will hear hold music while they are on hold.
  2. Answer on Another Device: On the device you want to switch to (Zoom desktop client, mobile app, or provisioned desk phone), navigate to the Phone tab. You’ll see the call you placed on hold. Click or tap the hold icon to answer the call on the new device.
  3. Proximity Call Flip: If you’re near a Zoom Room with a phone license, you can use the proximity call flip feature. Make or receive a call using the Zoom mobile app, enter the Zoom Room, and tap More > Hand Off to Room. The app will detect the nearby room and display its name. Tap Hand Off to This Room to confirm the call flip.

Yes, Zoom Phone users can easily dial phone numbers by clicking on them using the click-to-dial feature. This feature works with applications that support hyperlinks, such as web browsers, email clients, and Microsoft Office.

Yes, Zoom Phone can integrate with Outlook to make your contacts available for dialing and recognizing inbound calls. Here’s how it works:

  1. Sync Contacts: By enabling the contact sync feature, your Outlook contacts will be available in Zoom Phone. This allows you to easily dial contacts directly from Zoom Phone.
  2. Recognize Inbound Calls: When you receive an inbound call, Zoom Phone can match the caller ID with your synced Outlook contacts, displaying the contact’s name and details.
  3. Zoom for Outlook Add-in: Installing the Zoom for Outlook add-in further enhances this integration. You can place Zoom Phone calls directly from your Outlook emails and manage your contacts more efficiently

Yes, we will keep the same extensions and inbound phone numbers already provided by AT&T.

Yes, it is easy to identify a Zoom Phone call from a regular cell call when using the Zoom mobile app. Here are some key differences:

  1. Caller ID: Zoom Phone calls will display the Zoom logo and the caller’s name or number, indicating it’s a Zoom call.
  2. Ringtone: You can set a distinct ringtone for Zoom Phone calls, making it easier to differentiate them from regular cell calls.
  3. In-Call Interface: The in-call interface for Zoom Phone calls includes specific Zoom Phone controls, such as call transfer and hold options, which are not present in regular cell calls.

No, you will only be required to dial the full phone number. No leading digits.

Need Additional Assistance with Your Zoom Phone?

If you need further assistance contact the help desk.

Staff, Faculty, and Managers call (209) 384-6180 or email [email protected].